Best for account, billing, and campaign questions that need context.
support@buffsend.com
Contact BuffSend
Get the right help.
Send us the details and we will route your question to the right place. For setup issues, include your account email and the workflow you are trying to complete.
Live Chat
Use chat when you are actively stuck and need a faster response.
Knowledge Base
Find setup guides and troubleshooting articles without waiting.
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Message
Tell us what is going on.
The more specific you are, the faster we can help. Include the page, sender, campaign, or import step if your question is about a workflow.
Typical reply time
Within 1 business day
Best details
Account email, page URL, error text, expected result
Answers
Frequently asked questions
How quickly will I receive a response?
We aim to respond within one business day. For urgent setup issues, include your account email and the exact step that is blocked.
I am having trouble with my account. What should I include?
Send the account email, the page URL, what you expected to happen, and any error text or screenshot details.
Do you offer phone support?
Phone support is not available right now. Use the contact form, email, or live chat for support.
How do I request a feature?
Select Feature Request in the form and describe the workflow, why it matters, and how you would expect it to work.