Viewing Invoices
If you are on a paid BuffSend plan, you can access your past invoices and review your billing history directly through the secure Stripe Customer Portal.
Accessing Your Billing History:
- Log in to your BuffSend account.
- Navigate to the Account Settings or Billing section (usually found under your profile or main settings).
- Click the button or link labeled "Manage Billing", "Billing Portal", or similar. This will securely redirect you to the Stripe Customer Portal.
- Inside the Stripe portal, look for a section titled "Invoice History", "Billing History", or similar.
- You should see a list of your past invoices, typically including the date, amount, and status (e.g., Paid, Due).
Downloading Invoices:
- Most invoices listed in the Stripe portal will have a download option, often represented by a download icon or a link.
- Clicking the download link will usually provide the invoice as a PDF document.
- These invoices contain details about the billing period, charges, applicable taxes, and payment status, suitable for accounting purposes.
Understanding Invoice Details:
- Billing Period: The date range covered by the invoice (usually monthly or annually, depending on your plan).
- Line Items: A breakdown of the charges, typically showing your subscription plan fee.
- Amount Due/Paid: The total cost for the period.
- Payment Method: Often shows the last 4 digits of the card charged.
Troubleshooting:
- Missing Invoices? Ensure you are looking at the correct date range within the Stripe portal. If an expected invoice is missing, contact BuffSend support.
- Incorrect Charges? If you believe there's an error on an invoice, please contact BuffSend support with the invoice number and details of the discrepancy.
- Can't Access Portal? If the "Manage Billing" link in BuffSend isn't working, please contact support for assistance.
