Updating Payment Method

If you're on a paid plan, you may need to update your credit card information if it expires or if you want to switch to a different card. BuffSend uses Stripe, a secure and trusted payment processor, to handle all billing details. You will manage your payment method directly through the Stripe Customer Portal.

Accessing the Stripe Customer Portal:

  1. Log in to your BuffSend account.
  2. Navigate to the Account Settings or Billing section (the exact location might vary, check under your profile icon or main settings menu).
  3. Look for a button or link labeled "Manage Billing", "Update Payment Method", "Billing Portal", or similar.
  4. Clicking this button should securely redirect you to the Stripe Customer Portal associated with your BuffSend subscription.

Updating Your Payment Method in Stripe:

  1. Once inside the Stripe Customer Portal, you will typically see sections for your current subscription details, billing history, and payment methods.
  2. Find the section for Payment Methods.
  3. You should see your current default card on file (usually showing only the last 4 digits for security).
  4. Look for an option to "Add Payment Method" or "Edit" / "Replace" the existing one.
  5. Click "Add Payment Method" to add a new card. Enter the new card number, expiry date, CVC, and billing address details as required.
  6. After adding the new card, make sure to set it as the default payment method for your subscription if it isn't already.
  7. You may also have the option to remove old or expired cards.
  8. Once finished, you can usually just close the Stripe portal tab/window; the changes are saved automatically.

Security Note:

BuffSend itself does not store your full credit card number. All payment processing and storage are handled securely by Stripe, which is PCI DSS compliant.

Troubleshooting:

  • Can't find the Billing Portal link? Check all subsections under your main Account Settings or Profile page in BuffSend. If you still can't find it, contact support.
  • Issues within the Stripe Portal? If you encounter errors adding a card or managing details within the portal itself, it might be an issue with the card (e.g., insufficient funds, blocked by bank) or a temporary Stripe issue. Try again later or contact Stripe support if the issue persists.
  • Subscription Cancelled due to Payment Failure? If a recurring payment fails, Stripe will usually attempt it a few times. If it continues to fail, your subscription might be paused or cancelled. Access the Billing Portal as soon as possible to update your payment method and potentially reactivate the subscription.

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